INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How long do your candles burn?
Burn time varies by candle size and type. Generally, our 75g soy wax candles burn for 15 hrs, 220g candles burn for 35 to 40 hrs, 400g candle burn for 55 to 60hrs and large 20g tealights burn for 5hrs.
Are your candles made from natural materials?
Yes! We prioritize eco-friendly materials, using natural waxes like soy and coconut wax along with lead-free wicks and high-quality IFRA certified fragrance oils.
How do I place an order?
Simply browse our products, add your favourite to the cart, and proceed to checkout. You can pay via credit card, PayPal, or other available payment options.
Do you offer custom candles?
Yes! We can create custom candles with specific scents, colors, and labels. Please contact us for more details.
Do you offer gift options?
Absolutely! We offer gift sets and customizable options for special occasions. Check our gift section for more details.
How can I contact customer service?
You can reach our customer service team via email, phone, or the contact form on our website. We aim to respond within 24 hours.
Do you ship internationally?
No, we do not ship outside UK mainland. We offer free delivery within UK.
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